Returns Policy

REFUND Policy?
Dukanonline will fully refund any faulty product as stated in the Australian Consumer Law. 

WHAT can be returned?
Dukanonline Products once purchased can be returned if it is not what you ordered & you wish to be replaced with what you ordered.

WHEN do items need to be returned by?
Products are to be returned within 7 days of notifying us.

WHERE do items need to be returned to?
Return the Products to C/O Desicoles Pty Ltd, Kennards Self Storage, 2 Cowpasture Pl, Wetherill Park NSW 2164

HOW do customers return items?
Please use standard parcel shipment in an appropriate packing and ensure to include a copy of the invoice with the returned Product clearly identified for our tracking. 

SHIPPING for returns?
Dukanonline will fairly review the circumstances of return and will consider refunding the standard parcel return shipment charges by adjusting them in your next order if a mistake has been established at our end.